上海虹桥雅高美爵酒店 (Grand Mercure Shanghai Hongqiao)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

I was very disappointed with the end process as I was never told that upon check in I would need to pay 1500 CNY room deposit but I paid it but nearly 2 weeks later the money is still showing on my credit card I will not use a credit card in China again actually I was there for 1 month and no other hotel asked me for a room deposit

Ubicacion ruidosa, no variedad de comida occidental en restaurantes

Excellent Service

Property is dated with very little upgrade over the years. Supply of toilet papers and tissues is always minimal.

The Hotel lobby and breakfast was excellent, so as the service. The exterior of the Hotel and lobby was fatastic. Interior and furnitures are old. The key issue we had us that for a 2-bedroom Hotel Apartment, typically there is a bare minimum cutlery in the kitchen shelves. There was none in this apartment. While they said if you need anything ask us, it doesn't feel right to us to ask for few cups and plates or forks/knifes. Appreciate their cleaning service and beautiful breakfast area.

Great service, within 10 minutes walking for two different metro lines, near to Hongqiao airport/ railway.

the property is run down and the area and surroundings are not very desirable! would I come back there, absolutely not just because of location!

OVERALL WAS GOOD!

Hotel is rather old and outdated but service and convenience outdo .

Rooms are aged and over the years which we have used this hotel on Xian Xia Road, hotel has only done the minimal to upgrade the tired conditions in the room. Not befitting a Grand Mercury designation. This stay was particularly upsetting as hair dryer did not work, shower head was replaced at our request, and toilet wasn’t flushing properly which we expected housekeeping to know and report to management instead of leaving us to complain which they fixed. We have no reason to keep using this Hitel except for the relatively good location close to banks and a walkable distance to two big shopping complexes. Accor Group shows little commitment to the Shanghai market.