城市中心 MSB 顶楼泳池酒店 (MSB Rooftop Pool City Center)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

Vi kunne ikke komme ind dag vi ankom, så vi måtte vente noget tid. Værelset var ok, men der var meget larm og kun 3 ud af 6 lamper virkede. Pool området oven på var meget slidt Men lejligheden lå ok afsted til det hele

We stayed at this rental apartment and were very disappointed. The apartments were not as clean as advertised, with dusty furniture and unsanitized bathrooms. Major issues included: No hot water in both showers. Supplies: We rented two units to accommodate 8 people each, but the provided shampoo, conditioner, and toilet paper were insufficient for even one person for the length of our stay. We paid for 8 people per apartment, and it was advertised that these essentials would be provided. Towels: The towels had stains and did not appear sanitized, so we had to wash them ourselves. Electrical Issues: Both apartments had exposed electrical lighting that we covered with cloths. There were no fixtures. The Wi-Fi was weak and unreliable, making it difficult to work. The furniture was outdated and in poor condition, and the bed was uncomfortable with an old, lumpy mattress. Additionally, we were also falsely accused of causing a noise disturbance before we had even checked in. We received a call on Thursday night while we were still in Madrid, despite not being scheduled to check in until Saturday. The calls persisted and it has been reported in other reviews as a fraud used to avoid refunding us the security deposit per apartment. Our stay was unsatisfactory, and lack of response to these issues is disappointing. Improvements are urgently needed to ensure future guests have a better experience.

There was only 1 roll of toilet paper. The key card never worked to access the pool. People left garbage bags in the lift. Having to get the key cards that we’re an hour away from the apartment was challenging as well.

We really didn’t appreciate having to go so far out of our way to get the keys to the place. In addition, the pictures that are used to advertise did not match the reality. We stayed in a below ground studio with oily a lightwell. It was depressing. We were told repeatedly how quiet we needed to be so that we could respect the neighbors yet our neighbors were horrifically loud at the earliest and latest of hours. Sound really does travel in this place.

TERRIBLE EXPERIENCE!!!!!! Everything has been wrong from beginning to end. First those people have no sense of customer service whatsoever. They are properly rude to customers. Something you need to know before booking: - they will charge you upon arrival a £90 fee (not refundable) for the property cleaning! But NO cleaning is dome during your stay and the cleaning done before was poor. So i guess we pay for not much. Oh WAIT! In their horrible contract they foece you to sign upon arrival it states you cant do anything in the flat BUT must clean the flat when leaving, cannot leave dishes... EXCUSE ME??? what were rhose £90 for then??? Apart from hearing in the morning extremely loud cleaners who dont let people sleep?! - they force you to pay a £300 deposit (refundable) upon arrival. I had to beg them many time for TWO weeks to get the refund back. So many people complain on this agency / flat and they do mot care at all. OH WAIT even better!!! They will not be there upon arrival to give you the keys! No no! They ask you to go to north Barcelona to collect the keys! 20 euros by taxi! So the flat...... 2nd floor below ground. No comment. No window apart from a patio with almost no light at all. Leak in the flat as it rained. Only 2 toilet paper rolls when this flat was meant to have the capacity of 5 people. A kitchen with no plugs for the coffee machine ahah No plates. So yes terrible experience.

Great location and pleasant 3 bed apartment. Note that there are additional cleaning costs for the apartments and you have to go to a remote office to pick up the keys. Overall we really enjoyed the stay.

The only good thing about this place is that is was close to everything but the condition of the apartment were really disappointed as I was not feeling safe because some opened the front door and god knows who was that person and the place wasn’t really clean and not many facilities

The size of the apartment and location was great however, bed was very uncomfortable and the cleanliness was not up to par.

Terrible staff at customer service. the area to check in is 5 miles away... 90 Euro additional cleaning cost for one night stay! Rude staff, very slow at responding to queries. Unhelpful and useless.

I absolutely fell in love with this place. The staff was friendly, and the location was perfect! I wish i couldve stayed there forever!