北京中奥马哥孛罗大酒店 (Marco Polo Parkside Beijing)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

IT was poor with the room key didn’t open the door after checking in. And WiFi connection was impossible to get and had to call IT staff after the front couldn’t figure it out

Hotel had no hot water during our stay until late evening / the morning after

Was greeted by a very professional and knowledgeable front desk staff. And the room was spacious and extremely clean. And all the hotel personnels I interacted with were very polite and helpful apparently from high standardized training.

Clean and nice

My stay at the Marco Polo Beijing Parkside Hotel was disappointing overall. By far the most annoying issue with the hotel was its awful Wi-Fi connection. My devices were extremely slow and constantly freezing while running on the Marco Polo Hotel Wi-Fi. I feel like a hotel with such high reviews should come with reliable Wi-Fi and it felt like you could get better connection in almost any other part of Beijing. Furthermore, the fridge provided in the room is barely chilled and couldn't reliably chill foods and drinks. Also, the room occasionally smelled of cigarette smoke. I don't know if it came from the AC or somewhere else, but it was extremely unpleasant during my stay. That being said there are a couple of positive things that the hotel has to offer. The lobby and elevators are both very impressive and new (which is strange considering the fact that the rooms feel quite old and basic). Additionally, the staff were extremely kind and offered some help. The room was quite clean and there were janitors and housekeeping every day. Even though the hotel had some good things to offer, I feel like the cons heavily outweighed the pros and I would recommend staying at another hotel until they fix some of the major issues, most notably the Wi-Fi.

The staff barely spoke English and you wouldn’t expect that from a 4-5 star hotel even in China and most importantly, there was no vegetarian option in food menu!

Excellent

The staff was excellent.

Clean room, nice staff, breakfast is good, gym is nice but pool is small for a swimmer, more for kids to play.

Everything is good except that I could not make wifi work unlike other places I stayed.