多纳泰罗酒店 (Donatello Hotel)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

All the staff and resturant people were extremely supportive and warm and went above and beyond to help us through our stay, i would highly recommend this hotel and definitely stay again on my next trip to Dubai, special mention to Prateek who was very accommodative and warm during breakfasts, and Kareem who ensure we dint have to worry about anything, kudos you guys, keep up the great work!

It was a realy good stay, will be back next year for sure

This is a pleasant hotel in an older section of the city. There are local flavor resturants walking distance from the hotel. The onsite resturants are lacking. The hotel rooms do not have heat ( its the desert) but the AC is over powering in the winter months. Keeping the system off is not a good option due to air quality.

The room was fine and spacious. The stuff was also very nice, helpfull and polite. The problem was the constant noise from the aircondition mashines outside our room. Room 204. A constant noise, also during the night when we were trying to sleep. Another problem has also to do with noise during the night. And that was from the party at the bar at the ground floor. Yes we could hear it every day at the second floor! Something else was that the windows in our room could not open. So we could not refresh the air in our room.

The size of the room was acceptable but the default for 3 adults was a king bed, they provided a portable bed free of charge which improved the situation. The mattress of the portable bed was in terrible shape and had huge stains on it. They accepted to replace it. While we booked the room for 3 people, the glasses, coffee mugs and towels were provided for 2 people and we needed to constantly remind the staff. In more than one instance the "clean" towels had stains on them. They did not provide conditioner and body lotion was not there either. Breakfast buffet was very limited and not with many healthy options.

No complains. The breakfast is fine.

The room absolute stank of cigarettes on the “non smoking floor” and they couldn’t move me or do anything about it. The pool side service was non existent and no menus etc. The staff weren’t friendly and the amenities just seemed run down

The rooms were very spacious. Like an apartment. The first floor is very noisy due to the bar. But the reception warned me ahead. She gave me free upgraded room. Breakfast was OK. The guest services are amazing. Very polite, helpful and on time.

I never use the restaurant service, because there is a restaurant very close bye that i love it. maybe next time I will try

Hotel has a very good location Shop and food around hotel which are opened late so you don't have to move far to grab some food Hotel is clean and rooms are big and comfortable. Only problem is that hotel doesn't say that it's also a long bar with very loud music in the evening until late in the night Unfortunately loud music and bass can be heard in your bed. Sometimes I surprised myself singing some of their songs