杭州君悦酒店 (Grand Hyatt Hangzhou)

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Amazing property! Fabulous room with all the amenities. Breakfast was also amazing. Would definitely stay here again!

Awesome view, clean and very friendly staff

Location is perfect - right in front of the West Lake. The view is amazing. The staff are very helpful and friendly. Just allow a bit extra time when calling taxi as it is always traffic jam near the hotel (as it sits in the middle of the tourist landmark).

lobby looks very nice. room and bed a bit small

lots of amazing carts selling crafts and food, being close to West lake is a plus too.

The room is big, the staff is very helpful. The breakfast is excellent.

The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly.

The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had!

A stay at the Grand Hyatt Hangzhou is defined by its breathtaking position on West Lake, where the views alone make it unforgettable. Waking to the stillness of the water from your room is pure magic. The rooms are spacious and beautifully appointed, with a sense of understated opulence and thoughtful design. The Grand Club is a standout, offering exceptional service, generous amenities, and a serene space to unwind throughout the day, the only distraction is the children that often accompany parents which is maybe not such a consideration for others paying to upgrade to Club. Our room came with a comfortable bed and excellent linen and towels, which is important to me. With its elegant interiors and unbeatable location just steps from lakeside walks, dining, and shopping, it’s the perfect blend of luxury, comfort, and convenience and so glad we booked the stay.

Excellent lake view and good breakfast