重庆万豪酒店 (Chongqing Marriott Hotel)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

Clean, great breakfast. The only thing that is weird is the door to the bathroom, which could not be closed. We tried to ask the staff to fix it but it is just not fixable.

Clean room and great room service. Quiet district for night and we like it! No congestion or honking like in Jie Fang Bei. Good breakfast where you can try local specialty food and some western food choices. The Serene Spa massage is amazing. (It’s not cheap but the skills of their massage are great.

Staff are friendly and helpful

great view from the top of the building

I loved staying at this hotel. The people are nice the location is great and the accommodations are 5 star

The room was smoke free and pretty clean. I did find it a bit warm and difficult to turn the thermostat down. The staff were warm, attentive and friendly and would go out of their way just to come to my door and ask if I needed things. Here’s the problem: the hotel advertises itself as having English language service, and in truth this service was very limited. I chose this hotel because it was a USA based hotel chain that advertised English service. I had difficulty communicating with most staff, both of us using translator apps that did not always communicate the right thing. Even ordering room service off their own menu was a headache. A few times it seemed more senior staff had to be pulled away from other duties to help me which I felt guilty about. I don’t expect ALL staff at a hotel in China to have fluent or stronger working English but I was surprised so few did. Worse, because as a foreign tourist I did not have a Chinese phone number, the staff wanted my Chinese friend’s number, and asked for her to translate. She was not staying with me the whole time and this was not an option, plus it was a burden on her.

Great View

check in staff is too busy with her work giving no interactions with guest that makes feel unfriendly and impersonal, concierge staff pretty helpful on the other hand. I like the room setting though.

I traveled to Chongqing by myself, I found myself needing a lot of help. The Hotel Staff helped me in Everyday. I wouldn’t stay anywhere elseZ

Very helpful and polite staff that exceeded my expectations. I will definitely come back to this hotel. The hotel manager Mr. Huang was exceptionally kind and the reason for me to choose this hotel over others.