草莓园度假村 (Strawberry Park Resort)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

Attention to in room cleanliness needs to improve. Restaurant is also not responsive to customer needs.

The overall cleanliness of the room was below acceptable standards. The furniture was poorly maintained and felt outdated, as if sourced from second-hand stores many years ago. The in-room safe was not functioning properly. Breakfast was extremely disappointing. The food was cold, the selection was very limited, and birds were eating directly from the buffet tables, which raised serious hygiene concerns. We dined at three different restaurants during our stay, and the food quality was consistently low. The professionalism of the service staff was also lacking. On one occasion, I observed staff carrying food with their thumbs inside the bowls, directly touching the food. Service was difficult due to communication issues. Several waiters avoided eye contact when we tried to request items, and some did not speak English, making basic interactions challenging. The only positive aspect of this hotel is its beautiful location and breathtaking landscape. Unfortunately, this alone does not compensate for the poor standards in cleanliness, food quality, and service. I cannot recommend this hotel.

Very well priced but food and drink not and quality not as we’d hoped.

The room was basic but clean and serviced during our stay. The bed was fairly comfortable. The hotel as a whole needs updating, well overdue a refurbishment throughout. There are signs of serious wear and tear. The hotel facilities were poor. The pool and gym area was dirty and the equipment limited with no working treadmill. There was no means of sanitation in the gym, felt very dirty

Love the location of the property, away from main road and set back, not far from Brinchang town. Beautiful property ground, love our room facing the mountain! Staff was very friendly. Service and food at The Lantern Chinese restaurant was very good. Breakfast buffer was good but could improve with more rotation of different varieties of food. We stayed 3 nights and breakfast quickly became very repitative.

Excellent food at the Tudor Grill... Good service throughout hotel stay.

Service was very slow and a couple of times the room wasn’t cleaned thoroughly. Spacious room and nice location in the mountains though.

Beautiful surroundings. Quiet and peaceful, really enjoyed the balcony overlooking the hills.

Not for those without own transport. There is no grab car in cameron highlands. Taxi needs to book in advance. Road lead to hotel steep and narrow. Not safe to walk to city centre

Good stay