纽约本杰明皇家酒店 (The Benjamin Royal Sonesta New York)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

great kitchenette in room, very useful. all areas spotlessly clean. really comfortable beds and choice of pillow types. massive flat screen TVs. Good location 1 block from well connected subway station. Walking distance to Central Park and sites on 5th Avenue. Lots of food choices locally, and reception would hold take out orders until you get down.

The Benjamin was amazing. Great location and friendly staff. Loved our suite

Overall, I had a good stay and would rate it 4 out of 5 stars. The biggest positive was the front desk staff. They were genuinely friendly, professional, and very helpful throughout my stay. That said, I don't think this hotel lives up to its advertised 5-star status. It's more of a solid 4-star property. While many areas have been renovated and the hotel has a nice boutique feel, you can still tell it's an older building. My biggest complaint was the aging HVAC system—it was quite noisy and took away from the overall comfort of the room. The location is excellent, the rooms are spacious by New York standards, and the hotel has a lot of charm. But if you're expecting a true luxury 5-star experience, you may be disappointed. With a few more updates and attention to the older infrastructure, it could get there. As it stands, it's a very good hotel, just not a great one.

The additional charges are unnecessary- there is no added value obtained for these charges- they are a rip-off. They refer to them as “resort fees “….. Why demean the brand with such charges?

The staff at the restaurant were excellent. Great service great people.

We have stayed here multiple times and have noticed the cleanliness has started to not be consistent. The last two times the duvets have had mysterious stains and the robes aren’t clean. There was 1 plate and 2 bowls in the cabinet and no sweeteners for the coffee and tea service. It took 3+ hours to get a new duvet and last time they switched our room because of a gnat problem. The staff is very nice but I think there may not be enough of them to service the hotel. Also we booked through expedia and had additional tax and a $45 service fee per night. I think we are going to find a new hotel when we come to stay in nyc.

Hotel was great and good location

Lovely place. Very stylish and spacious room super comfortable beds and a fantastic restaurant as well. I’ll definitely be back.

Excellent and spacious room with an abundance of amenities. Fantastic Midtown location with tons of stores and restaurants steps away.

Friendly staff great location