Holiday Inn 纽约下东城假日酒店 (Holiday Inn NYC - Lower East Side by IHG)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

The room was clean and the staff was very kind and friendly

Clean room, helpful staff and air conditioning worked well. No keycard security in place in lobby elevators to prevent any unauthorized individuals from accessing floor levels.

Loved the rooms. Expected a tub but got a shower instead. Decent size with fridge & microwave.

Night stand drawer wouldn't stay closed and was always in the way. Printed material in restaurant had wrong hours so missed a meal. Restaurant got our order wrong and was informed we couldn't do anything about it as there was a language problem in the kitchen. We ran out of body wash and went without for three days as staff kept brining shampoo because they were unable to read the labels. We had a crises as we left passports and money in the safe and realized after we were on the train for Boston. After call, after call, after call, after call, we were informed by the front desk that they would not check the safe and the room supervisor would need to call us. We started calling at 8:00 am and didn't receive a return call until 3:00 pm, too late to hop on a train to retrieve the items. When we checked in, the lady at the front desk told us we would have difficult with the room key which we did and returned to the front desk. The lady then helped us get into the room. Why did she initially tell us the trick to get the room key to work? It was irresponsible just telling us we were going to have difficulty with the keys. The front desk provided useless information for use of the subways.

Rooms are small. Clean and comfortable. Location is a little sketchy but we had no issues. They lock the doors in lobby at 7:00 PM.

AC controls would not allow the fan to be on continously

The staff was so helpful. The room was clean. The only downfall is no room service. You need to ask for clean towels. But other than that, we had good experience. Subway was about 2 minutes walking distance. They do sell hygiene items and snacks in case you get hungry or forgot anything. I highly recommend this hotel. I will stay here again.

The staff wasn't very friendly or informative. The room was somewhat cleaned but the refrigerator was filled of food from the last guess. The area wasn't the best and unsavory people were hanging out in front of the hotel which gave a very unsafe feeling. Won't recommend it at all!

Good

Great room, staff and location.