广州城市假期酒店（白云国际机场人和地铁站出口 B） (City Holiday Hotel Guangzhou Baiyun Airport-Free Shuttles During the 140th Canton Fair)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

Awesome stay, staff friendly and helpful

従業員の方々の対応がとても親切でした。

I didn’t give my deposit back it’s really annoying

Overall speaking, the hotel is cleanness enough. But the shower condition is poor, the water is quite cold for my entire 5 minutes shower during the midnight.

Good

The room was nicely laid out and large enough. Breakfast was good except quickly ran out of coffee. Lobby was spacious and clean. Location was so-so.

It took half an hour to check in and the hotel is not busy. Because the staff do not read English.

Hot aircon

Hotel rooms is clean and comfortable, but the staff seems to be very poorly trained. They couldn't find my reservation, despite me showing it to them. This was eventually resolved. They did not tell me which floor my room was on, because they wanted to hurry along at the expense of being helpful. I discovered the shower was completely out of soap, and when I asked for more, the person came and handed me a dirty soap dispenser and left me to swap out the old one, rather than even offering to help. I cleaned it up in the sink, and then figured out how to remove the old one and put in the new one. Hotel itself has potential, but the staff need service training, because they seem to be a combination of lazy and incompetent (degree of each depends on the staff member).

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