悠品居23 | Nova Highlands 金马仑高原酒店（高原 · 茶园） (Nova Highlands Hotel)

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Our stay at Nova Hotel was extremely disappointing. The room was unclean, with a strong, unpleasant smell and visible mould on the walls and ceiling. The mould was so severe that our child developed a bad cough during our stay — It was an unhealthy and distressing environment for a family. This was truly a terrible and unprecedented experience. I would not recommend this hotel to anyone, especially those traveling with children or anyone with health concerns. Basic cleanliness and safety should never be compromised. Very disappointed that this was even listed on a platform like Expedia.

Room was spacious. Toilet and beds were clean. Room service was extremely poor. Didn’t change and clean up the room even after we called them. Charged us for extra pillows!

Terbaik untuk 6 org. Gumah 3 bilik 2 bilik air.

The hotel is

There’s smelly on the corridor and the parking is annoying because of every distance to redeem the parking. Overall everything is fine. Thank you

Check in and the room is located in different building Free parking but you have to walk back to main building Room is okay but air is not enough ventilation as they only have one fan in living area, inside room would be bit hot overnight

Convenient and walking distance to food stall and restaurant.

Upon arrival u will feel it’s an abandoned building. No maintenance on exterior and common area. Only inside the unit is nice and clean. Hollow vibes when walking down the floor to find our units. The top floor is only for viewing or smoking corners. Nice view since it’s at the peak. Good place for big group gathering. Not recommended for family with young kids

Room card was deactivated too early at 11:35am causing inconveniences.

Room was spacious and the view is good facing some parts of the mountain. However, the building, room and furnishings feels a bit tired and old. The toilet floor has a slimy feel to it when wet.