埃斯佩岑酒店 (Especen Hotel)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

Room was pretty good, bathroom is low quality, often the front desk is unmanned and poor or no english

Everything is nice the staff, rooms

In my booking it says free breakfast. When I was checking out, the lady receptionist is charging me for the breakfast. I told her and showed her my booking. She said it was a mistake and to call hotels.com. I told her I am going to report her and will make a review. I gave her my credit card but since I told her I will report her she shoves away my card and so I left. She is scamming me.

Room is acceptable , should has closet or rack for guest hanging clothes ,WC is small & shower should has door or curtain to avoid wet on the toilet and facility , staff is un friendly

Room was clean and spacious, and inexpensive. Location was good, a bit off the beaten path, so traffic noise was limited

Nice clean room.and big bed

The room is great but the neighbourhood is quite noisy. There was nobody at the reception, we had to knock the door of the staff who lives there.

Good location. Eateries just steps from the hotel entrance. Room was spacious with fresh air as window is openable . Beds & pillows are comfy.. Aircon & Water heater works well. Staff is friendly & helpful. The only obvious downside for this old property is the need to climb a spiral bridge to reach our room on the 5th level. Recommended when visiting Hanoi again.

Reception not manned! Had to wait nearly 10 minutes for service. Bed sheets had not been changed; had body fluid stains, pillow had blood stain. Shower was broken. Mould on walls in room, bathroom and hallway. The very loud speaker from government announcements right on our balcony. Very noisy! Staff did not learn the word "sorry", just a blank look when we complained.

Great value, clean spacious room, helpful staff. Well located near St. Joseph’s Cathedral, which means loud bells early in the morning! Not an issue for us, but it wouldn’t suit someone with difficulty climbing stairs, as there was no lift.