爪夷峇峇娘惹宅酒店 (Jawi Peranakan Mansion)

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If you're looking for a stay that feels like a genuine step back in time, Jawi Peranakan Mansion is a total gem. It's less like a hotel and more like a beautifully preserved piece of Penang's history. I stayed in one of the Mansion Rooms: The rooms are stunning, filled with character and old-world charm. While the beds were firm, they were still very comfortable. Being in a historic building, you'll hear some road noise in the mansion rooms, but it didn't bother me-it just felt like part of the city's energy. The pool is a wonderful. It's the perfect, quiet oasis to cool off after a humid day of exploring. The staff are incredibly lovely and welcoming. Plus, the location is ideal-you're right in the heart of George Town's best food and culture. Authentic, charming, and perfectly located. I'd go back in a heartbeat. Probably one of my favourite places in a long time.

Undoubtedly one of best experiences, if not the highlight of my first visit to Penang and Malaysia in general. Beautiful, elegantly restored property with accommodating staff. Felt extremely safe and at home as a solo woman traveler.

While the mansion's architecture and design are truly beautiful, the actual stay experience fell short of expectations. The ground-floor room is particularly noisy, with street-level sounds like traffic and conversations being a constant disturbance. Adding to this, the proximity of the windows to the street meant that opening them for fresh air was not an option, as passersby were literally right outside. The staff were functional but not particularly warm or welcoming. Given these issues, I cannot recommend this hotel, especially for those seeking a peaceful retreat in Penang.

We booked 2 rooms for 3 nights as 2 couples for holiday trip. We expected a cultural peranakan experience in a mansion. But the moment we stepped into the premise, we realised we made the mistake booking this hotel. The receptionist, Mr Muiz checking us in was cold, unwelcoming and unhelpful. When I asked what was some of the interesting places to visit around there, he responded that "everything is interesting in Penang." Mr Muiz whom we later was surprised to learn he was in fact the hotel manager, When we checked into the room, it was rather dark and bare; no wardrobe, no hangers. You have to be on all four to use the hotel safe as it was placed at the very bottom of a small cupboard. No telephone, no kettle nor basic coffee/tea facility in the room, no compendium to explain what guest services were available in the hotel. In fact, we only learned from the night staff that the drinks in the refrigerator were complimentary which the hotel manager did not bother to tell us. The TV was not working when we checked in. When we told the manager that the cable channels were also not working and when it could we expect that to be fixed, he told us that he had already informed the cable company who would come within 24 hours to fix it. The next day I checked with him, he responded "you know this is Malaysia and you won't know when". It was only on the last day, we were told by one of the staff it was finally fixed. Would not recommend this hotel to my friends.

Very pleasant. Staff were courteous and helpful.

Nice staff comfortable spacious room. Clean

Homely, quiet, ornately decorated, tidy.

Gorgeous property!

We loved our stay in this beautiful old mansion building. Our room was huge and the antique furniture added to the beautiful decor. The room was very comfortable and clean, but the air conditioning was not very strong and we needed to sleep with a loud fan overnight. The lap pool was a welcome addition and the hotel was an easy walk to lots of great restaurants and to the colonial centre.

Atmospheric mansion. Rooms are spacious and place is welcoming. Coffee facilities and ironing are shared. Very friendly and helpful staff. Quite close to many tourist spots but it was too hot to walk much. Caught Grab mainly.