河畔精品酒店 (Riverside Boutique Hotel)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

Ver clean safe. Many placed near to eat

Noone speaks English, receptionists make you feel not welcome, especially the night shift one doesn't even pick up his head from his phone, to say hello. Very rude. Room clean but very outdated, windows can not close, but tighten with shoe laces, split wallpapers, flushing light bulbs etc. We paid for breakfast extra, there was no kitchen in the hotel at all, had to insist a lot to get something, in the near by local "food room", the same soup everyday, very dirty. Disappointed, overall 😒... Ebookers, have you checked that property before advertising it, charging money for breakfast?

The hotel is in good conditions even though you wouldn't expect this in a small sidestreet! Rooms are nice and clean. Staff seams nice and ok! Breakfast is ok! Biggest minus: They stole from my room! I have a cuddely toy that I'm travelling with since over a year and the housekeeper lady took it!!! They blamed it on me and after a 2 min check they did in my room(that I obviously did 2 times, before blaming the hotel) that's it for them! All I got is a I'll check and I have to talk to manager and in the end they lose there englisch! No englisch anymore! Do not stay there with kids as the housekeeping needs new toys! They didn't took a mobile phone or a camera! Worst of all they didn't care!!!! Never ever again!!!

This hotel was very nice, a bit farther from the old town but its nice to be away from that business. There are local resturants and shops all around, we felt very safe in the area. Breakfast was great! and the staff were so helpful with anything we needed like taxis or tours. The rooms are all supposed to have wifi in them and unfortunately ours didnt work, there seemed to be an electrical problem, but the lobby wifi was all we really needed anyways. Air con worked great and the decor was modern and clean. We enjoyed our stay at this hotel!

Pros: -Staff provided good suggestions for places to visit -Affordable and easy renting of a motorbike at front desk -Clean, comfortable -Affordable laundry Cons (pretty minor): -Had no option to pick between 2 single beds or double bed on Hotels.com website when it said the options are available -Half of front-desk staff speak English (this may be typical in this country) -Encountered some ants on my room's table -Had to walk up a flight of stairs to reach the elevator