海の星宿 (L’etoile de Mer)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

Nice basic accommodation, very nice location

No toilet in unit, only shower, unit door broken, no refund

The accommodation was not as advertised. The room appeared to be lived in and was unclean upon arrival. There was mould on the ceiling, stains on the bed sheets, and the bathroom was filthy. This was a very disappointing experience, and I would strongly advise others not to book this property.

The check in kiosk was broke. The room smelt very strongly of ammonia, this turned out to be unrine. The smell was so strong we had to leave the room and the owners took ages to reply and offer a change of room, we left with in 10 mins. The location of the building in literally in a construction site, the size of the rooms are better described as a prison cell.

Toilet was dirty

Dirty linens and shower. Ocean view blocked by scaffolding. Do not stay here

There is no balcony view from the room. The room has 1 small window about 30cm x 30cm only. The view of water is from corridor outside the rooms. Shared 1 Toilet between 5 rooms. Hot water only during specific times of day Automated kiosk to check in, no staff on site. Whatsapp needed to communicate with staff. A little noisy at night time Extra us$28 charged to check in 1.5hrs early.

New experience for me to check-in at machine and without anyone at the hotel, even those no staff around but emergency call on duty while I call. Quiet environment, very convenient no matter wants to take MTR, bus, tram or cab. 2 mins walk to MTR / bus stop, 3 mins walk to tram. Easy to buy food or grocery, restaurant, 7-11, Wellcome Grocery is surrounding. My spouse and I not used to soft bed and pillow, our neck and back feeling pain. Overall is good. Although room is small but what you want are inside, suitable to couple or solo traveler. Not recommend for family.

The reception got our rooms wrong on the first try. Check in was difficult as we'd have to call them, install WhatsApp to talk to chat with them, then they gave the wrong room and we had to complain to get a other one. They had rooms on separate floors and we'd have to go to another floor for cups and water. Once inside the room we found out that the patio door was broken and cold wind was leaking into the room. The bed was sinking in the middle and we spent a sleepless night rolling towards the center. Had to get Expedia involved to cancel the rest of the nights we had left and booked a other hotel. It was not well maintained. The internet barely works.

Customer service not responding, not very clean and the room smells awful