腾龙传奇酒店 (Rising Dragon Legend Hotel)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

Great service! Amazing location. The staff was so helpful for airport pickup and arranging transportation to ha long bay. David is a joy! Air conditioning was perfect!!!!!

My idea of a hotel room is simply a place to sleep and prepare for the day. The bed was most comfortable, the bathroom was adequate with good hot water. The room was tight and dated, however with everything required and the air conditioning worked very well. The staff were excellent and extremely helpful. The breakfast was variable and sufficient. Overall the room matched the price paid.

For me, the wonderful staff of this property were it’s greatest asset. My city view was little more than a glimpse of roof tiles and scaffold of a neighbouring property. The internet had issues, the property or at least the room I was in is in need of some renovating, the A/C didn’t have the capacity to cool the small room in an acceptable timeframe, especially given the sweltering Hanoi heat. The buffet breakfast, while limited, was good and served in a friendly manner. After my booking dates expired at this hotel, I found an amazing property that was only a few dollars more per night.

Honestly overall great experience, staff were amazing and made our stay in Hanoi a great everlasting memories

I paid for an upgrade with “city views” and there was no such view

The staff couldn’t couldn’t do enough to help.

No breakfast as advertised & not a care was given. Just told, no breakfast. Allowed an early check in. Place is old & weathered. Hard beds. Was cheap, like dirt cheap, but have better options in the same location.

this hotel has a very good staffs. the location is near hoankiem lake and very easy to walk to major tourist destinations.

This was a last minute booking on the bus ride back from Sapa, but when I arrived around 9pm, the manager told me there was no room available for me. Now that I know this happens fairly often in Vietnam when one books the last remaining room, I should have called the customer support to help me cancel the reservation without penalty. He first tried to relocate me to another hotel in partnership which was 2km away from this one. When I refused, I was taken to a cheaper hotel nearby for the first night, then returned for the next day. I appreciate the staff guiding me through the check in at the other hotel and picking up the luggage, but I do feel it would have been better if the manager simply cancelled the booking promptly. There was no balcony in the room as shown in the photos.

A double booking meant my family room already paid for was unavailable. They offered an upgrade in another hotel but it was a long way from where we had chosen to stay. Helped us find another hotel which ended in disaster. Then assisted us later again. Very nice staff with good English.