开间6套房杜安街酒店特里贝卡 (Duane Street Hotel Tribeca, Belvilla District 6 Formerly Sonder)

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Everything was wonderful, Ravi was excellent and had wonderful service! Super friendly as well! Would definitely recommend!

Ravi was really great and helped out with all our enquiries and was very friendly

Best stay and Ravi was helpful

I used to live in Tribeca. I came back to visit for a night. This place is a dump. It's not really a hotel. It's more like an upscale hostel. The check-in process must be done on the phone. Everything is electronic. There are no keys. Once i checked in on my phone I was supposed to be given an electronic code that give you access to the building and room. It took over 30 minutes to arrive before the "manager" had to escort me to the room and open it for me. I also needed to pay an additional undisclosed facility fee on site. The rooms are filthy. Dirt everywhere. The sink was clogged with grime back flowing from the pipes. There was little to no hot water. For $600 a night this was not worth it. Gross. Never again.

Check is supposed to be 4PM. They started cleaning our room at 4PM??

Awful, misleading property listed at a 4 star hotel. It’s 1-2 at best. Room was never cleaned in the 3 night stay. Zero amenities or staff.

The lobby was dirty with no desk attendant. Rooms appeared incomplete and not clean. Communication with ownership/corporate was ineffectual.

The check in process was a little challenging because we did not get the information for online check in, but Ravi was amazing, warm and welcoming, and helped us through check in. The location is very convenient.

There were 4 parties attempting to check in at the same time. We all had to call some number given to us by the person at the front desk and wait on hold for them to send us a check in number via email. This was supposed to be the code to the door, but we were still handed a physical key because the codes didn’t work. The person on the counter was not helpful. The common area wasn’t clean and had a few boxes of food sitting on the table and no one cleaned it up even in the morning when I came down to leave the boxes were still there. The room was not bad, bathroom was clean and bed was comfortable.

A mediocre hostel for luxury hotel price. No desk agent, no housekeeping, no bar or restaurant as advertised, clogged drains, clogged toilet, moldy and slimy coffee maker, hair in the shower that was not ours, other people's clothing in our room, and complete apathy from the one person we saw who worked there. He wouldn't even get off his personal phone to speak with us. We felt like squatters.