歌剧院酒店 (Opera House Hotel)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

My trip was going well. I got a comfortable room but the staff experience on the 23rd made it bad. During 23rd mid night I had severe food poisoning. I called the help desk and the gentleman to seek help, his response to my requests had an unprofessional tone & an insensitive attitude. All I asked him was from the first aid kit are there medicines for food poisoning available? Can a fruit be arranged because I lost energy due to water loss and vomiting. He was absolutely cold in his response. Somehow I mustered the patience to order from Uber Eats. Final nail in the coffin was when I went downstairs to collect my order. On my way back I crossed his desk and he didn’t have the courtesy to even ask, was I good. My problem is his uncourteous , unprofessional & insensitive attitude. Please provide a proper training to your staff members and take appropriate action.

Arriving to the property was very sketchy. Did not know it smack dead in the hood and drug infested area. Once you get settled in your room you’re fine. But, once you step outside just have your uber outside or go straight to the train. Especially if you’re not used to that type of environment.

The most helpful staff ever .

Excelente hotel

Very happy with our stay. Felt like a luxurious hotel, loved the high ceilings in the rooms and very comfortable beds. The staff was incredibly responsive providing an early check in and followed up to see if we needed anything. Housekeeping each day is so rare, but they had it which was appreciated. The 24/7 coffee machine was a hit. Close to the subway and also a grocery store for amenities. Would have given 5 stars, but the neighborhood is a bit rough and we weren’t super aware of that when booking, but we had no issues night or day.

Great

Great

Always lovely

Everything was good, breakfast 🔥🔥

The ambiance is great. Main receiving person needs training with accepting people.