曼哈顿切尔西希尔顿欢朋酒店 (Hampton Inn Manhattan-Chelsea)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

We stayed 3 nights. 1 of the 2 elevators was broken down the whole time. There was no breakfast even though previous reviews we read stated there was. The biggest issue was that we had an item stolen out of car. We left it there by accident. But the car was parked by valet in a secure facility. No signs of break in. Of course both the hotel and the valet took no responsibility and nothing was done. The items stolen were souvenirs from Harvard University - not sure we can get back that way. Very disappointing.

So the room was very comfortable and clean and the location is great. Great neighborhood, great access to subway and the city. The price is lower than many options in NY, and apparently they allow pets. On the other hand, the ‘amenities’ at the hotel are in shameful condition. Most importantly, one of only two elevators was broken the entire length of my week-long stay. They said they were waiting for a part but I asked the housekeepers and they said the elevator had been out for five weeks (6 by the time I left). Many people were using the stairs, even to go 10 flights or more (my son included). The housekeepers and maintenance also use the one working elevator so you can imaging the waits when they are transporting housekeeping carts, linens etc. I felt so sorry for those housekeepers, who have to put up with this long term. The elevator situation could be dismissed as a one-off, but if you search reviews, you can see multiple periods of time over the last few years when people mention the elevator being out. In addition, four of the five ice machines in the hotel are out of order, one of three workout machines in the gym was broken, the gym tv doesn’t work, nor is that room air conditioned. The staff were lovely, friendly people, but clearly had no intention of fixing any of these things, likely because the owners or manager won’t spend the money.

I needed to be in NYC that unfortunately coincided with the last game of the World Cup so I was prepared to pay an inflated rate. Given that, for what did pay I, at the very least, expected that the 20 story hotel would have more than one functional elevator, that the stopper in the bathroom stink wasn’t broken so you had to grab it with your fingernails to let the water out of the basin, and that the hot water for making tea in the dining area didn’t have coffee grounds in it. I’m actually not that picky when it comes to lodging but given what I paid for the room I expected more than this.

amazing

When we first checked told us our room had just been deep cleaned, we go up and there is a large fan taking up half the room and it smeels like a mixture of dirty socks garbage. Go back down told soory only room. I asked to speak to manager and told it will be a bit she is on break. 15 min later mamager comes and suddenly another room is available. Only 1 elevator was working the whole week with no sign of repairs in progress. So waiting hallways with no ac for 20 min to get in elevator with no AC and packed with 10+ people was miserable.

One elevator was down the whole time and the other went down one day. Had to walk up and down the stairs.

When we arrived for 3pm check in, there was no rooms ready. Waited 40 minutes in lobby. Constant line for one working elevator in a 20 floor building. Sheer curtains shredded in our room. Continental breakfast couldn’t keep up with scrambled eggs.

Love staying here. Great staff great spacious rooms (for nyc). Wonderful location. However this trip, the air conditioning in the lobby/hallways/elevator was out of service for the entire almost week of my stay. I felt particularly bad for the staff who had to sit & work in those areas during a heatwave. This wouldn’t have been so bad, except 1 of the 2 elevators on the premises was also out of service the entire stay. During busy hours it took an extremely long time to go up or down & the housekeeping team was also traveling using the same elevator having to bring many items along with them. (Not their fault.) Hampton Inn please fix the air conditioning & elevator for the sake of your staff & guests.

Before booking, I called the hotel with specific questions because this was my birthday trip. I asked about the air conditioning, noise levels, room condition, and overall guest experience. Kenny assured me the rooms were newly renovated, the A/C worked well, there were no noise issues, and I’d have a great stay. Those assurances are the reason I chose this hotel. Unfortunately, the experience was the complete opposite. I had no hot water for two mornings, constant door slamming at all hours, a barking dog late at night, flies in my room, a broken shower curtain, and an A/C unit that repeatedly shut off. Engineering drained the unit because it had filled with water, but it continued cycling between humid and cold for the rest of my stay. At check-in, I asked if another employee was the manager and was incorrectly told, “No, I’m the manager,” only to later learn the person I asked about was actually the Front Desk Manager. Despite Hampton’s prominently displayed 100% Satisfaction Guarantee, I left far from satisfied. For my birthday, I received two granola bars and two bottles of water, and despite all the issues, the hotel refused any partial refund. This was supposed to be my future hotel in New York. Instead, it became one of my most disappointing hotel experiences.

Staff is very helpful and room is clean