普吉岛安达曼特拉度假村及别墅 (Andamantra Resort and Villa Phuket)

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Thank you for a wonderful week in paradise! We celebrated my husband’s 60th birthday in Patong and had the most unforgettable time. Your resort and staff are work class and we miss you already! See you soon again!

We booked a deluxe sea view and it was great, spacious and right next to the pool. We had issues with the internet dropping out which required an engineer to reset. Could not fill the kettle in the sink due to odd shaped tap, had to use the bath tap. The toilet rocked and the shower head was black. I did make a review comment on arrival giving our room number and the following day the house keeping manager came to our room and had these issues fixed. The second page of the welcome pack has a full page of amenities and damages charges listing practically everything in your room. Be aware there is a strict check in time of 1400, and check out 12 midday, signs clearly stating a full additional days charge will be applied if late. Its not a very welcoming experience. Its all a bit OTT. Great panoramic view from the breakfast area, but don't leave food unattended if you eat outside, the birds will eat it. Plenty of variety of food to eat. A lovely lady on the egg counter making to order, but no poached egg which is my holiday go to. Some day the lady at the breakfast reception asked if we wanted our room serviced, seemed odd as I expect my room serviced every day on holiday. Things to be aware of, the hotel is set on a hill side and its a long trek to the top if walking. There are transfer buggies, but you may have to wait. Some of the rooms will have no view at all from the balcony, just a brick wall. All in all we enjoyed our stay, but they could do better.

DO NOT STAY HERE!! This is the worst hotel I've ever stayed in. Staff is not helpful and do not care about the experience of their guests. Rooms are extremely dirty, I had to throw away my socks from how gross the floor was. Our ceiling started to leak water, we called to notify them immediately, they said they would send a technician. We called again an hour later, still nothing. At this time we also asked for clean towels and toilet paper. We left the room for 9 hours, came back and nothing had been done about the leak and no towels or toilet paper. We went to the front desk and they basically said they didn't care. At 12:30am we got a knock on the door that they wanted to look at the leak. 12:30am!!! Upon checkout we asked for a refund of one night due to the leak and poor service (we stayed for a total of 3). They refused and said they don't do refunds. Staff was extremely rude. Upon checkout several other guests were complaining to staff about a variety of problems (broken toilets, no hot water in the villas, bodily fluids found on sheets in a new room) and staff and managers did not care. (I can only upload picture of leak, not the video).

Reception was very rude to start. They have a bad attitude and are very transaction oriented. The room was full of insects and ants wherever you go. Though I can’t take away that they have a nice sunrise view. Would recommend booking earlier at a better hotel along the strip. Those are 2 nights and money I’m never getting back. Very poor service overall.

Getting luggage to the room was very cumbersome

Ocean view was great

Room needed maintenance and overall cleanliness was poor. I found a roach in the restroom and there were ants throughout the room. Housekeeping did not do a good job, and the customer service was below average—especially from the night shift front desk staff. Additionally, the hotel requires a 2000 THB deposit but does not accept credit cards for it. Guests are forced to withdraw cash from the ATM, which charges a 5% fee.

Excellent place to enjoy your holiday

They charged 1,200 baht just for a guest visit, which is unreasonably high. It feels like they’re taking advantage of their guests. On top of that, the gaming zone was closed, and even the gym wasn’t available during my stay. Most of the facilities I booked the hotel for were not accessible, which was really disappointing.

Rude staff... ridiculous rules around the key card, towels, check out. Terrible treatment. Filthy bathroom with feces stains on the toilet seat. They Did not clean room every day. They were not kind and offered No hospitality. The only people who were kind were Tip and Sak. Tip and Sak were wonderful!!! Everyone else made me feel unwanted and were extremely rude. The check in lady greeted me with a frown and asked for a voucher as soon as I arrived. I never received a voucher only a receipt via Expedia. I told her I did not have a voucher and she frowned her way through checking me in. When my sister arrived they did not show her to the room. It was a very confusing matrix with a shuttle that is difficult to access...they said my credit card will be held for 2months with a 2000 Baht hold. At check out they the said 14 days. I felt hustled and unwanted. I cannot express how mean and rude the front desk was. I would never recommend this place to anyone ever. Terrible, horrible and filthy experience. And, not very nice very nice staff.