大魔术酒店 - 前巴黎魔术马戏团酒店 (Grand Magic Hotel Marne La Vallée)

Klook根据酒店设施和服务评定钻级。请注意，此评级与官方星级评分不同

Extremely unhelpful staff.

Have stayed before and love the hotel. This time however they took a deposit out of my account 2 days before I arrived! Has been refunded but never had that happen before.

Basic room and bathroom but clean. Pillows are a joke! Bar is odd - you have to que up and go to the side to get served - ie they won’t serve you from the bar stool !! Breakfast is very busy, food is ok. Staff try hard in which must be a difficult job as most people are like locusts running around the food area like a race track. Not the best experience but that’s not the hotels fault. Lights in the evening are nice so is the entertainment for children.

The stay at the hotel was lovely breakfast had a good choice the only let down for me was the carpark. I question reception the evening before i left about how to pay for parking as we were leaving 6am, the ladies was friendly but said sometimes the tickets scan sometimes it doesn’t if not come into reception to pay at the desk. I asked if I could pay at the desk instead of risking it not working she said no try it first. So when we left I did as she said it didn’t work so had to come back into reception where another couple were checking out so took me 25 minutes to pay and therefore late to leave and a stressful journey to the LeShuttle due to there being congestion. Would have been a lot better if I could have left on time.

The reception staff were very welcoming and informative, but we found the hotel in a very tired state. It has purposely been built for families and over the years has been used and abused and not updated or refreshed. Stained carpets in our room, damaged and worn doors, corridors and furniture throughout the building. Our table in the dining room had been damaged and tried to be repaired with car body filler! We were only there for 1 night and that was enough for us. The people in the room next door were constantly arguing and shouting very loudly and we could hear every word, which frightened our little one. Overall, not for us as this wasn't a cheap hotel and ment to be 4 star. Id say its more a 2 star. It depends what you want from your holiday, but we personally wouldn't book this hotel again.

Our second time staying at The Grand Magic and we absolutely loved it! Great hotel for families and excellent breakfast options

The staff were friendly, patient and helpful. Play activities for the kids, the room was clean and comfortable. Breakfast had lots of variety and would book here again.

Room was showing it's age but the breakfast was very good and it's proximity to Disneyland was a huge plus.

Great location close to Disney with shuttles every 15 mins! Our room could have done with a bit of a tidy up but for how much you are in the room it didnt matter too much! Food pretty average at breakfast

Great location for Disney!